|Description: Companies implementing and upgrading SAP applications, especially mySAP Customer Relationship Management (mySAP CRM) and its business processes must consider the new role of the complete contact center. The contact center has emerged from its traditional role as a dedicated, high volume sales and service tool to become an integral customer contact access point. Contact channel integration has become a tool of knowledge workers throughout the enterprise. Building a complete contact center requires integration of multiple contact channel systems with SAP's new business process approach. AMC Technology will help you understand the new business approach, the challenges of integration, as well as the solutions to address these challenges.